Return & Refund Policy
Last Updated: September 5, 2026
At CleanCanvas, we want you to feel confident when shopping with us. We stand behind the products we offer and want every customer to have a positive shopping experience.
This Return & Refund Policy explains when returns, replacements, and refunds may be available for purchases made through https://cleancanvas.us.
By placing an order with CleanCanvas, you acknowledge and agree to the terms of this policy, subject to any rights provided to you under applicable consumer-protection laws.
Return Eligibility
CleanCanvas generally accepts eligible return requests within 30 calendar days after the date the order is delivered.
To be eligible for a standard return, the item should generally:
- Be returned within the applicable return period.
- Be unused or in substantially unused condition.
- Be in its original packaging, where applicable.
- Include the accessories, components, manuals, and other items originally included with the product.
- Not have been damaged through misuse, neglect, modification, improper installation, or improper handling.
A return may be denied if the item does not meet these requirements, except where applicable law requires otherwise.
Health, Beauty, and Personal-Care Products
Certain products may be subject to additional return restrictions because of health, hygiene, sanitation, or safety considerations.
Depending on the nature of the product, opened or used cosmetics, personal-care items, skincare products, hygiene products, or products intended for direct contact with the body may not be eligible for a standard return.
Any legally required rights relating to defective, damaged, incorrectly supplied, or otherwise non-conforming merchandise remain unaffected.
How to Request a Return
Before returning any product, please contact CleanCanvas at:
support@cleancanvas.us
Your request should include:
- Your full name
- Order number
- Email address used to place the order
- Product you wish to return
- Reason for the return
- Photographs or video of the product, where requested
Our customer-support team will review the request and provide return instructions where applicable.
Please do not send a product to an address unless CleanCanvas has specifically instructed you to do so.
This is particularly important because some products may be fulfilled through third-party warehouses or suppliers.
Return Shipping Costs
For standard returns resulting from a change of mind, personal preference, ordering the wrong product, or similar customer-related reasons, the customer is generally responsible for return shipping costs.
If an item arrives:
- Damaged;
- Defective;
- Incorrect; or
- Significantly different from the product ordered,
CleanCanvas will review the circumstances and may provide a replacement, refund, or appropriate return-shipping solution.
Damaged Products
Please inspect your order after delivery.
If your product arrives damaged, contact us as soon as reasonably possible and preferably within 7 days of delivery.
Please provide photographs or video showing:
- The product;
- The damage;
- The packaging;
- The shipping label, where applicable.
This information may be required to investigate the issue with the applicable shipping carrier or fulfillment partner.
Defective Products
If a product appears defective during normal, intended use, contact:
support@cleancanvas.us
CleanCanvas may request photographs, video, troubleshooting information, or other reasonable documentation to determine the nature of the issue.
If the product is determined to be defective and the claim is approved, CleanCanvas may provide:
- A replacement;
- A refund;
- A partial refund; or
- Another reasonable resolution.
Incorrect or Missing Products
If you receive the wrong product, a product with missing components, or an incomplete order, contact us promptly.
Please provide your order number and photographs of the items and packaging where applicable.
We will investigate the issue and, where appropriate, arrange a replacement, shipment of the missing item, or refund.
Refunds
Once an approved returned item has been received and inspected, CleanCanvas will determine whether the return qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
The time required for a refund to appear in your account may vary depending on your bank, credit-card issuer, payment provider, or other financial institution.
CleanCanvas does not control the processing time imposed by third-party financial institutions.
Original Shipping Charges
Original shipping charges are generally non-refundable for ordinary customer-initiated returns.
Where an order is refunded because of a CleanCanvas fulfillment error, defective merchandise, incorrect merchandise, or another circumstance requiring reimbursement under applicable law, shipping charges will be handled based on the specific circumstances.
Partial Refunds
In certain circumstances, CleanCanvas may offer a partial refund rather than requiring a complete return.
Partial refunds may be considered for matters such as minor cosmetic imperfections or other issues that do not materially affect the product's functionality.
Partial refunds are not guaranteed and are determined on a case-by-case basis.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
support@cleancanvas.us
We will attempt to cancel the order before it enters fulfillment.
Because orders may be transmitted to third-party suppliers or fulfillment facilities shortly after purchase, cancellation cannot be guaranteed.
Once an order has entered fulfillment or shipped, cancellation may no longer be possible and the standard return process may apply.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping or reshipment costs, to the extent permitted by law.
Returned or Abandoned Packages
Packages may be returned to the shipping carrier, supplier, or fulfillment provider due to an incorrect address, refusal of delivery, inability to deliver, or failure to retrieve a package.
Contact CleanCanvas if this occurs so we can review the available options.
Additional shipping costs may apply where the issue resulted from information supplied by the customer.
Chargebacks and Payment Disputes
If you have a concern regarding a purchase, we encourage you to contact us before initiating a payment dispute so that we can attempt to resolve the issue.
This does not limit any rights you may have through your bank, card issuer, or payment provider.
Consumer Rights
Nothing in this policy is intended to restrict or waive rights that cannot legally be excluded under applicable consumer-protection laws.
Contact
For return and refund assistance:
CleanCanvas
Email: support@cleancanvas.us
Phone: +1 (213) 632-9782