Terms of Service

Last Updated: September 5, 2026

These Terms of Service govern access to and use of the CleanCanvas website, including https://cleancanvas.us, and purchases made through our website.

By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms of Service.

If you do not agree to these Terms, please do not use the website.

1. About CleanCanvas

CleanCanvas is an online retail business offering beauty, health, wellness, personal-care, hair-care, skincare, lifestyle, and related products.

Certain products may be sourced, manufactured, stored, packaged, or fulfilled by third-party partners.

2. Eligibility

You must be legally capable of entering into a binding agreement under the laws applicable to you in order to use the website and place an order.

By placing an order, you represent that the information you provide is accurate and that you are authorized to use the payment method provided.

3. Website Use

You agree to use the website only for lawful purposes.

You may not:

  • Use the website for fraudulent purposes;
  • Attempt unauthorized access to our systems;
  • Interfere with website security;
  • Introduce malicious software;
  • Scrape or reproduce website content without authorization;
  • Impersonate another person or business;
  • Violate applicable laws or regulations;
  • Use the website to infringe the rights of others.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information are accurate.

However, product colors, packaging, specifications, dimensions, accessories, and other characteristics may vary slightly from website images due to photography, lighting, device settings, manufacturing changes, or supplier updates.

5. Product Availability

Products are subject to availability.

We may modify, discontinue, restrict, or remove products from the website at any time.

The appearance of a product on the website does not guarantee continued availability.

6. Pricing

Prices may change at any time without notice.

We reserve the right to correct typographical, technical, inventory, pricing, or other errors.

If an obvious pricing error occurs, CleanCanvas may cancel the affected order and issue an appropriate refund.

7. Orders

Submitting an order constitutes an offer to purchase.

Orders may be subject to product availability, payment authorization, fraud screening, inventory availability, and fulfillment confirmation.

CleanCanvas reserves the right to cancel or limit an order where reasonably necessary.

Reasons may include:

  • Product unavailability;
  • Pricing errors;
  • Suspected fraudulent activity;
  • Unauthorized transactions;
  • Supplier limitations;
  • Technical problems;
  • Other legitimate business reasons.

If an order is canceled after payment has been collected, the applicable payment will be refunded.

8. Payment

Payments are processed using Shopify and/or third-party payment processors.

By submitting payment information, you authorize the applicable payment provider to charge your selected payment method for approved transactions.

9. Taxes

Applicable taxes and other government-imposed charges may be collected at checkout where required.

The tax treatment of an order may depend on the customer's location and applicable law.

10. Shipping and Fulfillment

CleanCanvas may use independent suppliers, manufacturers, warehouses, and third-party fulfillment providers.

Products may be shipped directly from third-party fulfillment facilities and may be shipped from different locations depending on inventory and supplier availability.

Our shipping practices are described in our Shipping Policy.

11. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

12. Promotions and Discounts

Discount codes, promotions, sales, giveaways, and other promotional offers may be subject to specific terms.

Unless otherwise stated:

  • Only valid promotional codes may be used;
  • Discounts may not be exchanged for cash;
  • Certain products may be excluded;
  • Promotions may be modified or discontinued.

13. Reviews and User Content

If you submit a review, photograph, video, testimonial, comment, or other content to CleanCanvas, you represent that you have the right to submit that content.

To the extent permitted by law, you grant CleanCanvas a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute submitted content for legitimate business and marketing purposes.

CleanCanvas reserves the right to remove content that is unlawful, fraudulent, misleading, abusive, irrelevant, or otherwise inappropriate.

14. Intellectual Property

The CleanCanvas name, logo, branding, website design, original written content, graphics, photographs, videos, and other proprietary materials are owned by or licensed to CleanCanvas.

You may not reproduce, distribute, modify, publicly display, commercially exploit, or otherwise use proprietary CleanCanvas materials without authorization.

15. Third-Party Services

Our website may use third-party providers for:

  • Ecommerce hosting;
  • Payment processing;
  • Analytics;
  • Advertising;
  • Shipping;
  • Fulfillment;
  • Customer support;
  • Marketing;
  • Fraud prevention.

Third-party services may have separate terms and privacy policies.

16. Health, Beauty, and Wellness Information

Information provided on CleanCanvas relating to beauty, skincare, haircare, wellness, personal care, or similar subjects is provided for general informational purposes.

Unless expressly stated and supported by applicable evidence and law, such information is not intended to provide medical advice, diagnosis, or treatment.

Product descriptions should not be interpreted as a guarantee of a specific result for every customer.

Customers should read product instructions, warnings, labels, and manufacturer information before using products.

17. Product Safety

Customers are responsible for using products according to the applicable instructions and warnings.

Do not use products in a manner inconsistent with their intended purpose.

If you experience a serious or unexpected reaction while using a product, discontinue use and seek appropriate professional assistance.

18. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the CleanCanvas website and its content are provided on an “as available” basis.

We do not guarantee that the website will always operate without interruption, technical errors, security issues, or temporary unavailability.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

19. Limitation of Liability

To the maximum extent permitted by applicable law, CleanCanvas and its owners, employees, contractors, affiliates, suppliers, fulfillment partners, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the website or purchase or use of products.

Nothing in this section limits liability that cannot legally be limited or excluded.

20. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless CleanCanvas, its owners, employees, contractors, affiliates, suppliers, and service providers from claims, liabilities, losses, damages, and expenses arising from your violation of these Terms or unlawful use of the website.

21. Changes to These Terms

CleanCanvas may update these Terms from time to time.

The current version will be posted on this page with an updated effective date.

Your continued use of the website following a change constitutes acceptance of the revised Terms to the extent permitted by applicable law.

22. Governing Law

These Terms will be governed by the laws applicable to CleanCanvas and the jurisdiction in which the business operates, except where applicable consumer-protection laws require otherwise.

23. Contact

CleanCanvas
Email: support@cleancanvas.us
Phone: +1 (213) 632-9782