Shipping Policy

Last Updated: September 5, 2026

CleanCanvas works with third-party suppliers, fulfillment providers, warehouses, and shipping carriers to process and deliver customer orders.

Depending on the product and inventory availability, orders may be shipped from different fulfillment locations.

Some products may be shipped directly to customers by an independent third-party supplier or fulfillment partner.

Order Processing

Orders are generally submitted for processing after payment has been successfully authorized.

Our standard processing time is:

1–3 business days

Processing time refers to the period between successful order placement and shipment from the applicable fulfillment location. Processing time does not necessarily include transit time.

Processing may take longer during:

  • Holidays;
  • Major promotional periods;
  • New product launches;
  • Unusually high order volume;
  • Supplier inventory shortages;
  • Carrier disruptions;
  • Other unforeseen circumstances.

Shipping and Delivery Estimates

Estimated delivery times are provided on the applicable product page, checkout page, or other shipping information presented during the purchase process.

Unless a specific delivery date is expressly guaranteed, shipping estimates are not guaranteed delivery dates.

Actual delivery times may vary depending on:

  • Destination;
  • Inventory location;
  • Fulfillment provider;
  • Shipping carrier;
  • Weather;
  • Holidays;
  • Customs processing;
  • Transportation delays;
  • Incorrect shipping information;
  • Other circumstances outside CleanCanvas's reasonable control.

CleanCanvas will not intentionally represent a shipping period without a reasonable basis for believing that the stated shipping period can be met. Federal law requires internet sellers to have a reasonable basis for shipping representations, and specific procedures apply when an order cannot be shipped as represented.

Tracking Information

When tracking information becomes available, it may be provided to the email address associated with your order.

Tracking may not immediately display movement after a tracking number is generated.

Some carriers require additional time to scan and update shipment information.

Multiple Shipments

Orders containing multiple products may arrive in separate packages.

This can happen when products are fulfilled from different facilities or by different suppliers.

Receiving one package before another does not necessarily mean the remaining item is missing.

Shipping Address

Customers are responsible for reviewing their shipping address before completing checkout.

If you discover an address error after placing an order, contact:

support@cleancanvas.us

as soon as possible.

We will attempt to correct the shipping information before the order enters fulfillment, but we cannot guarantee that an address can be changed after processing begins.

Lost or Delayed Packages

If your tracking information indicates that a shipment may be lost, unusually delayed, or has stopped receiving updates, contact CleanCanvas so we can investigate with the applicable carrier or fulfillment provider.

Depending on the circumstances, we may ask you to allow a reasonable period for the carrier to complete its investigation.

Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it, please first:

  • Check around the delivery location;
  • Check with household members or neighbors;
  • Check with building management, if applicable;
  • Review carrier delivery information;
  • Contact the shipping carrier.

You may also contact CleanCanvas for assistance.

Returned Packages

A shipment may be returned because of:

  • Incorrect or incomplete address;
  • Refused delivery;
  • Failure to retrieve the package;
  • Delivery restrictions;
  • Other circumstances attributable to the recipient.

Contact us if your order has been returned.

Where permitted by law, additional shipping costs may apply if a replacement shipment is requested.

International Orders

If international shipping is offered, orders may be subject to customs processing, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

These charges may be outside CleanCanvas's control and may be the responsibility of the customer.

Fulfillment Partners

CleanCanvas may use third-party fulfillment providers and suppliers to process customer orders.

Because of this, products may ship from different locations, and the package received by a customer may display the name or information of a fulfillment provider, manufacturer, or logistics partner.

Shipping Delays

If we learn that an order cannot be shipped within the timeframe originally represented, we will take appropriate steps consistent with applicable law.

Depending on the circumstances, this may include providing an updated shipment date, offering the customer an opportunity to cancel, or issuing a refund. Federal rules establish specific requirements for delayed internet orders.

Contact

CleanCanvas
Email: support@cleancanvas.us
Phone: +1 (213) 632-9782