Shipping policy

SHIPPING POLICY

Last updated: August 30, 2026

CleanCanvas works with third-party fulfillment and shipping partners to deliver orders directly to customers.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Processing times may be longer during holidays, major promotions, product launches, or periods of unusually high order volume.

Business days do not include weekends or U.S. federal holidays unless otherwise stated.

Shipping Times

Estimated delivery time for most U.S. orders is approximately:

5–12 business days after processing.

Shipping times are estimates and are not guaranteed unless a specific delivery date or shipping service is expressly stated at checkout.

Actual delivery times may vary because of:

  • Carrier delays
  • Weather
  • Holidays
  • High order volume
  • Customs processing
  • Incorrect shipping information
  • Other circumstances outside our reasonable control

We will provide tracking information when available.

Tracking

After your order has been fulfilled and the carrier has scanned the shipment, tracking information may be sent to the email address provided at checkout.

Tracking information can sometimes take several business days to update after shipment.

Shipping Address

Please carefully review your shipping information before completing your purchase.

CleanCanvas is not responsible for delays, additional shipping costs, or lost packages caused by an incorrect or incomplete shipping address supplied by the customer.

If you notice an address error after placing an order, contact us immediately at:

clean.canvas.us@outlook.com

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Delivery Delays

If an order is delayed beyond the estimated delivery period, please contact us at clean.canvas.us@outlook.com with your order number.

We will work with our fulfillment and shipping partners to determine the status of the shipment.

Delivery estimates are provided in good faith and may change due to circumstances outside our control.

Under applicable U.S. law, sellers must have a reasonable basis for shipping promises and must address unexpected shipping delays appropriately.

Third-Party Fulfillment

Some CleanCanvas products are fulfilled by independent third-party suppliers and may ship from fulfillment centers located outside the United States.

The shipping origin can vary by product and supplier.

Where applicable, customers may be responsible for customs duties, import fees, taxes, or other charges imposed by the destination country.

Lost or Stolen Packages

Once an order is marked as delivered by the shipping carrier, CleanCanvas cannot guarantee reimbursement for packages that are subsequently lost or stolen.

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.

Contact

For shipping questions, please contact:

CleanCanvas
Email: clean.canvas.us@outlook.com
Phone: +1 (213) 632-9782